Shipping & Delivery
Processing: Orders ship within 1–3 business days.
Standard delivery: 3–7 business days (domestic). Express: 1–3 business days available at checkout.
International: Transit 7–21 business days depending on destination and customs. Duties & taxes may apply.
We’ll send tracking details once your order ships. Contact support if you need expedited options.
Returns & Exchanges
30-day easy returns: If you’re not happy, return unused items within 30 days for a full refund (original shipping excluded).
How to return: Visit our Returns page or contact support for a return label. Pack items securely in original packaging.
Exchanges: Prefer a different color or model? We’ll help exchange items where stock permits—contact us to start.
Warranty & Repairs
All Ashline lamps include a 1-year limited warranty covering manufacturing defects. This does not cover misuse, water damage, or normal wear.
If you experience issues, contact support with your order number and photos — we’ll diagnose and arrange repair, replacement, or refund when eligible.
Size Guide & Dimensions
Each product page lists exact dimensions (height × width × depth) and weight. Use these to check fit on tables, shelves, or floor space.
Need help measuring? Send room photos or dimensions to support and we’ll advise which lamp suits your space best.
Product Specs & Bulb Info
We list bulb type, wattage equivalent, lumens, color temperature (K), and whether a bulb is included on every product page.
Typical specs: LED compatible, 2700K–3000K for warm light, 400–1200 lm depending on model. Check the product page for exact values.
Installation & Safety
Most Ashline lamps are plug-and-play—no electrician required. Floor and table lamps come fully assembled or with simple instructions.
For hardwired or ceiling fixtures, installation by a licensed electrician is recommended. Always follow included safety and care instructions.
Care & Maintenance
Unplug before cleaning. Wipe with a soft, dry cloth. Avoid harsh chemicals, water exposure, or abrasive pads. Replace bulbs according to spec to preserve finish and performance.
Dimmability & Compatibility
Many Ashline lamps are dimmable—check the product page for confirmation. If dimmable, use compatible LED dimmable bulbs and a suitable dimmer switch for best performance.
Need help choosing bulbs or switches? Contact support with the product name and we’ll recommend options.
Bulk Orders & Trade
Planning a project? We offer trade pricing and volume discounts for hotels, restaurants, and interior designers. Email trade@ashline.com or use the contact form with project details for a quote.
